3 chapters :
- Terms & Conditions of our services
- Privacy Policy
- Cookie Policy
Terms & Condition for cancellation when booking with Luangprabang-laos & Lao Voyage
Terms and condition during high-season (1st October – 30 April):
- 0-21 days: 0% reimbursement
- 21-28 days: 50% reimbursement (except bank transfer fee)
- 28 days and more: 100% reimbursement (except bank transfer fee)
Terms and condition during green-season (1st May – 30 September):
- 0-5 days: 0% reimbursement
- 5-7 days: 50% reimbursement (except bank transfer fee)
- 8 days and more: 100% reimbursement (except bank transfer fee)
Privacy Policy
Introduction to Privacy Policy for luangprabang-laos.com website
This policy covers the processing of personal data by Luangprabang-laos.com.
Luangprabang-laos.com is based on SPIP, a powerful and secured CMS, developed in France and used by French Government.
This CMS is one of the most secure, and is developed to be as much cookie-free as we can. So the website doesn’t require any cookie, but offers extra-functionalities when authorized by the visitors (For you: basket with selected items, For us: Google Analytics).
Under the General Data Protection Regulation (GDPR) and related laws, we have a legal duty to protect the personal information we collect from you. GDPR says that ‘personal data’ is any information relating to a living individual who can be identified, either directly or indirectly, from that information.
As Data Controller we are responsible for, and control, the processing of your personal data for the purposes of Future’s services.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any comments, concerns or questions, including any requests to exercise your legal rights, you can contact our DPO.
We encourage you to read this policy in full but please click on the links below for a shortcut to the following sections:
1. Contact details
2. What data do we collect and how do we use it?
3. What lawful bases do we rely on for processing?
4. Who may we share your data with?
5. What data is collected on our websites?
6. Links to other websites
7. Storage and retention of data
8. Security
9. Your rights
10. Policy changes
11. Further information
We also encourage you to read our Cookies Policy (see below).
1. Contact details
Luangprabang-laos.com’ Data Protection Officer can be contacted:
By email: DPO luangprabang-laos.com
2. What data do we collect and how do we use it?
Information you provide to us
When you participate in, access, purchase or sign up to any of our services, activities or online content, such as newsletters, surveys, competitions or events, we receive personal information about you which we use to provide these services. This may consist of data such as your name, email address, postal address and telephone number. You will be able to select how we use your information for marketing purposes and you can update your marketing preferences at any time.
Ordering a product or service from us
If you order a product or service from us, you will need to provide certain personal details, including payment information, so the order can be fulfilled.
Content you share with us
When you choose to share comments, photos, videos and other content with, us we may receive personal information about you.
Information collected online
We may collect information about how you use our websites or other content online, and the device you use to access the services. Please see What data is collected on our websites? and our Cookies Policy for further details about how we use this data and information on opting out.
eCommerce
Some of our websites can contain links to products and services offered by third party websites (such as Booking.com, Agoda.com). If you click on those links we will use data collected about your activity on our site to direct you to the third party site. We and the third party may collect data to show us that you have clicked on the link and whether you purchased any products and services. We may receive a commission from the third party if you link to their site from Luangprabang-laos.com website and purchase goods and services from them.
Email communications
We keep a record of what communications you have selected to receive or not to receive. If you would like to opt out of receiving such emails you can unsubscribe at any time or contact our DPO.
Information from other sources
We may receive information about you from other sources (for example, missing information about your postal or email addresses) and add it to the personal information we hold about you. We may also receive data from other sources, such as our business partners, and social media platforms.
3. What lawful bases do we rely on for processing?
In order to process your personal data, we must have a lawful reason for doing so. GDPR sets out six lawful bases under which organisations can collect, use and store personal data. We rely on three of the lawful bases:
Consent
In some instances we rely on your specific consent to process your personal information. This is where you have actively agreed and ‘opted-in’, for example to receive marketing communications from us, and you have the right to withdraw your consent at any time.
Compliance with laws
We may have to process and share your personal data in order to comply with our legal obligations, or to protect our rights or the rights of others. For example, we are required to collect certain information from you when processing your subscription payment for tax or financial reporting reasons.
Legitimate interests
In some situations we rely on our legitimate business interests in order to collect and use your personal data. In these situations, we have conducted a balancing test to carefully consider the impact of the processing on your interests, rights and freedoms. We will only undertake the processing if we are satisfied there is no negative impact on you. We rely on Legitimate Interests for the following activities:
- providing, maintaining, improving and developing our products and services;
- managing suppression and unsubscribe requests;
- researching publicly available business contact details;
- using analytics to identify usage trends and determining the effectiveness of campaigns;
- dealing with queries and complaints;
If you object to our reliance on Legitimate Interests for any purpose please contact our DPO.
4. Who may we share your data with?
Agents
We use third parties to perform certain functions on our behalf including fulfilling orders, sending emails, comment hosting, website analysis, data analysis (and processing credit card payments in the future). They will have access to your personal information if necessary to perform their function but they cannot use it or disclose it for any other purpose, unless you have specifically given them consent to do so.
Aggregate information
We may share aggregated, non-personally identifiable information, such as demographics and website usage statistics, with advertisers, sponsors and other organisations.
Products or services offered in partnership with third parties
Certain products or services available through this website may be provided to you in partnership with a third party (Booking.com, Agoda.com, etc.). That third party may require you to disclose personal information to them in order to receive such products or services. If you request a product or service offered in partnership with a third party, the identity of the third party will be disclosed to you and your personal information will be transferred to that third party. The use of your personal information by that third party is subject to its privacy policy and practices and we are not responsible for this.
Third-Party Ad Serving and Audience and Traffic Measurement Services
We may use a third-party network advertiser to serve the advertisements on this website or we may use an audience or traffic measurement service to analyse the traffic on this website (ex: Google Services). Network advertisers are third parties that display advertisements based on your visits to this website and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in. Audience and traffic measurement services allow us to collect traffic and behavioural information from the website by monitoring anonymous visitor activity. This website’s advertisers, sponsors and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have your cookies enabled in your browser. Please see What data is collected on our websites? and our Cookies Policy for further details and information on opting out.
Auditing organisations
We may share your personal data with a third-party auditing organisation. This is so they can verify aggregated statistics about circulation and usage of our products, or review our policies, processes and procedures for compliance with relevant standards.
5. What data is collected on our websites?
‘Cookies’ are small data files which are sent to your computer, mobile phone or other device so that the website can remember information about your browsing activity. The cookies are not necessary to visit the website. We use cookies on our websites for a variety of purposes.
Information storage and access
The storage of information, or access to information that is already stored, on your device such as advertising identifiers, device identifiers, language selection, and similar technologies.
Content selection, delivery, reporting
The collection of information, and combination with previously collected information, to select and deliver content for you, and to measure the delivery and effectiveness of such content. This includes using previously collected information about your interests to select content, processing data about what content was shown, how often or how long it was shown, when and where it was shown, and whether you took any action related to the content, including for example clicking on content. This does not include personalisation, which is the collection and processing of information about your use of this service to subsequently personalise content and/or advertising for you in other contexts, such as websites or apps, over time.
Measurement
The collection of information about your use of the content, and combination with previously collected information, used to measure, understand, and report on your usage of the service. This does not include personalisation, the collection of information about your use of this service to subsequently personalise content and/or advertising for you in other contexts, i.e. on other service, such as websites or apps, over time.
Ad selection, delivery, reporting
The collection of information, and combination with previously collected information, to select and deliver advertisements for you, and to measure the delivery and effectiveness of such advertisements. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including for example clicking an ad or making a purchase. This does not include personalisation, which is the collection and processing of information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as websites or apps, over time.
Please see our Cookies Policy for more information.
6. Links to other websites
Our websites may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and, when you leave our website, we encourage you to read the privacy notice of every website you visit. We may monetise some of these links through the use of third party affiliate programmes. Notwithstanding such affiliate programmes, we are not responsible for the content or privacy policies of these websites or for third party advertisers, nor for the way in which they use information they collect about you.
7. Storage and retention of data
Your information is collected and stored on our secure systems, based in France. Where we use third party service providers to store data, we have appropriate agreements in place to ensure that your personal data is protected.
We hold personal data for a variety of different purposes and the length of time we keep your data will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, which is based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
8. Security
We are committed to protecting the personal data we hold. In accordance with GDPR, we adopt appropriate technical and organisational measures to help prevent unauthorised access to your information and ensure data is held securely. We also require any third parties to whom we may transfer personal data to have appropriate security measures in place. We ask third parties to complete Data Security Questionnaires so we can be sure they are a safe place for your data.
9. Your rights
You have the right to request:
- Access to the personal data we hold about you.
- The correction of your personal data when incorrect, out of date or incomplete.
- The erasure of your personal data.
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- The right to request a transfer of your data to another service provider.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Exercising your rights
If you wish to exercise any of your rights please contact the Data Protection Officer:
By email: DPO luangprabang-laos.com.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is case, we will notify you and keep you updated.
No fee usually required
You will not usually have to pay a fee to access your personal data (or to exercise any of the rights), however, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. If we choose not to action your request we will explain to you the reasons for our refusal.
Information Commissioner’s Office
If you feel you need to, you also have the right to make a complaint at any time to the Lao officials.
11. Policy changes
We may amend this Privacy Policy from time to time, so we encourage you to check it periodically. If we make material changes we will endeavour to provide you with appropriate notice before such changes take effect.
12. Further information
For more information about cookies please visit http://www.allaboutcookies.org/ and for more information about how to manage cookies please refer to our Cookies Policy.
Information about direct marketing may be found at the Direct Marketing Association’s website: https://dma.org.uk/
To unsubscribe from all emails contact: DPO luangprabang-laos.com
Cookies Policy
Introduction to Cookies Policy for Luangprabang-laos.com website
This policy covers the use of cookies by Luangprabang-Laos.com’ websites. Luangprabang-Laos.com is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. We want our websites to be safe and enjoyable for everyone.
As specified in the Privacy Policy, the website is based on a secured CMS solution: SPIP. As specified by this CMS, we try to limit the number of cookies, and to develop a version that can operate and provide when Cookies Disabled.
Under the General Data Protection Regulation (GDPR) and related laws, we have a legal duty to protect the personal information we collect from you. GDPR says that ‘personal data’ is any information relating to a living individual who can be identified, either directly or indirectly, from that information. This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.
By accessing the Website, you agree that this Cookies Policy will apply whenever you access the Website on any device.
We encourage you to read this policy in full but please click on the links below for a shortcut to the following sections:
- What are Cookies
- How we use Cookies
- Social Media Third Party Cookies
- How to Control and Delete Cookies?
1. What are cookies?
Like most other websites, we use cookies to help provide you with the best possible browsing experience.
Cookies are small text files that are placed on to your computer or mobile device when you first visit a website or page. It may then be stored on your computer’s hard drive and can be accessed by our web server. They are used for a number of reasons, such as remembering whether you have visited the site before, so that you can remain logged in. They contain information about the use of your computing device but it is important to clarify that cookies do not collect any personal data stored on your hard drive or computer.
For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.allaboutcookies.org.
2. How We Use Cookies
We use cookies on our websites for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.
By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “How to control and delete cookies”. If you do not agree to such use, please refrain from using the website.
We use two analytics packages in order to constantly improve your browsing experience on our websites.
Trusted partners like Google Analytics may place cookies on your machine. Please read their privacy policies to ensure that you’re comfortable with the manner in which they use cookies (Google Analytics).
Our Websites have also several plugins that might generate cookies (such as the Facebook widget)
3. Social Media Third Party Cookies?
To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. Luangprabang-laos.com has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.
We also offer a “share page” widget on some of our web pages, where content can be shared easily on the following sites Facebook, Twitter, LinkedIn and Google+. These sites may set a cookie when you are logged into their service. Luangprabang-laos.com has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.
4. How to Control and Delete Cookies?
Luangprabang-laos.com will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our websites will not function fully, or in some cases, our website will not be accessible at all.
